1.Q:Are you a manufacturer or trading reseller?
Masung: We are real manufacturer which factory locates in Li Jin Cheng industrial park,Shenzhen city, PR China. We own experienced engineers team, complete quality control system, efficient production equipments and highly skilled staffs.
2.Q:Can you offer OEM/ODM service for our order?
Masung: We can support different aspects customization service including hardware/mechanical design. But there is a MOQ request.
3.Q:What is your MOQ?
Masung: There is no MOQ limit, Sample is availale.
4.Q:What is your payment way?
Masung: We accept TT, Western Union and LC.
5.Q:Can I pay on alibaba?
Yes, it would increase our credit points if more customers pay through alibaba platform.
100% Product quality protection
100% On-time shipment protection
100% Payment protection
6.Q:How long is your delivery time?
Masung: Generally it is 2-3 weeks, sample is 2-3 days. It depends on order quantity.
7.Q: Which way to deliver the goods?
DHL, Fedex, EMS, China Post, Express and so on. We also support the goods to ur ship agent. We take the most convenient one for u.
8.Q:What the after sale service?
Each products will be tested strictly before delivery and our failure rate be limited to the range of 0.01%.
Our all products will provide 24 months warranty.
Enough stock spare parts for guarantee.
Professional engineers provide 7*24 online service; If required, our engineers can provide local service in field.